You are now chatting with Froilan.
Me: When I log in and select the Web Apps option from the dropdown menu, it throws me out to the login screen.
Fro: Hello John. This is not the experience we want you to have. I am going to do my best to assist you today. John, please retest on your end using another browser. Then tell me if the issue persists.
Me: I’m using Chrome. Just tried it on Edge… same thing. I’ve also tried it in an incognito browser on Chrome. I’ve also tried: once logging in, instead of clicking on Web Apps, I clicked on Logout and then logged back in… same thing.
Fro: How about using Firefox browser?
Me (getting annoyed): That is so last century. I don’t have Firefox. I mean how many browsers do we have to try it on? It should work on all of them. (With all due respect.)
Fro: Thank you for trying.
Me: I just tried it on my iPhone with Safari… same thing. I’m now officially out of browsers to try it on.
Fro: Please hold on while I check on this matter.
Fro (after several minutes): I will escalate this issue to our Tier 3 support team for further investigation. Please hold and I will provide you with a ticket reference number.
